At EbuyNest.com, we want you to be completely satisfied with your purchase. If you need to return an item, we offer a 30-day return period from the date of delivery. Please review our return policy below for detailed information.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- Return Window: Requests for returns must be made within 30 days of the delivery date.
- Condition: The item must be in its original, unused condition with all original packaging, tags, and accessories included.
- Proof of Purchase: A valid receipt or proof of purchase must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
- Personalized or Custom Products: Items that have been personalized or customized.
- Perishable Goods: Products with an expiration date or perishable items.
- Digital Products: Downloadable software, eBooks, or digital content.
- Sale Items: Products purchased on sale or clearance may not be eligible for return.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at sales@ebuynest.com with your order number, reason for the return, and any relevant information or photos if applicable.
- Return Instructions: Our customer service team will provide you with instructions for returning the item, including the return address and any required forms.
- Return Shipping: Pack the item securely in its original packaging. Ensure that all included accessories, tags, and documentation are returned. Ship the package to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
To request a refund, please follow these steps:
- Contact Us: Email our customer service team at sales@ebuynest.com with your order number, reason for the refund request, and any supporting documentation (e.g., photos of the product, receipt).
- Return the Product: If instructed, return the product to our return address provided by our customer service team. The product should be securely packaged to prevent damage during shipping.
- Refund Processing: Once we receive the returned product and verify that it meets our refund criteria, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
4. Refund Processing Time
Refunds are typically processed within 3 business days after we receive and inspect the returned product. Please note that it may take additional time for the refunded amount to appear in your account, depending on your bank or payment provider.
5. Exchange Policy
If you prefer to exchange a product instead of receiving a refund, please contact our customer service team at sales@ebuynest.com to discuss the available options.
6. Shipping Costs
Shipping costs are non-refundable. If you are returning a product, you are responsible for the shipping costs associated with the return unless the return is due to an error on our part or a defective product.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at sales@ebuynest.com with your order number and details of the issue. We will arrange for a replacement or refund, as appropriate.
8. Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please contact us at: HERE