At EbuyNest.com, we aim to provide efficient and reliable shipping to ensure your orders arrive on time. Please review our shipping policy below for detailed information about our handling times, transit times, and order cancellation options.
1. Handling Time
- Processing Time: Orders are typically processed within 3 business days from the date of receipt. This includes the time required to pick, pack, and prepare your order for shipment.
2. Shipping Methods and Transit Times
- Standard Shipping: Our standard shipping method typically takes 5-9 business days for delivery once the order has been shipped. Transit times may vary based on your location and any unforeseen circumstances affecting delivery.
3. Shipping Costs
- Shipping Fees: Shipping costs are calculated based on the weight, size, and destination of your order, if its international order. For USA orders its free shipping.
4. Order Tracking
- Tracking Information: Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this information to monitor the status of your delivery.
5. Order Cancellation
- Cancellation Policy: You may cancel your order if it has not yet been shipped. To request a cancellation, please contact our customer service team as soon as possible at sales@ebuynest.com. Include your order number and the reason for cancellation in your request.
- Cancellation Process: If your order has already been processed and is in the shipping queue, we may not be able to cancel it. In such cases, you will need to follow our return process once you receive the item.
6. Shipping Delays
- Potential Delays: While we strive to ensure timely delivery, shipping delays may occur due to factors beyond our control, such as weather conditions, shipping carrier issues, or high order volumes. We appreciate your patience and understanding.
7. Incorrect or Incomplete Addresses
- Address Accuracy: Please ensure that your shipping address is correct and complete when placing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.
8. Contact Us
If you have any questions or concerns about our shipping policy, or if you need assistance with an order, please contact us at: HERE